QUALIFICATION HIGHLIGHTS

·   Certified Project Management Professional (PMP) with more than fifteen years of experience in project management, business analysis and management for software implementations.

·   Certified ScrumMaster (CSM) with more than seven years experience in the role of a ScrumMaster, implementing scrum into companies, and being a coach to scrum teams and stakeholders.

·   Capable of delivering large-scale software and web development projects on time and on budget, by effectively collaborating, facilitating, and leading multiple scrum teams.

·   A strategic and forward–thinking individual, capable of the development of simultaneous IT project initiatives for business applications, including new application development, enhancements, and data conversions.

·   Skilled servant leader who is highly motivated and energetic, dedicated to leading a team and inspiring a culture of learning and creativity to continually enhance skills and create opportunities for professional growth.

·   Possesses creativity along with well–developed analysis and problem–solving abilities and excellent communications skills adapted to all levels of an organization.

·   Exceptional focus, follow-through and coordination skills. Proven ability to develop and manage project schedules, and known for working well with cross-functional teams to achieve on-time project completion.

·   Applications/Tools: MS Project, Excel, PowerPoint, Visio, JIRA, Rally, Great Plains. Familiar with: C#, ASP, ASP.NET, HTML, SQL, MVC, WCF, JAVA, Javascript, Oracle, DynaTrace

 

 

PROFESSIONAL EXPERIENCE

 

Neiman Marcus (TEKSystems)2015

Neiman Marcus is an American luxury specialty department store owned by the Neiman Marcus Group,

headquartered in Dallas, Texas. The company also owns the Bergdorf Goodman department stores, and operates

a direct marketing division, Neiman Marcus Direct, which operates catalogue and online operations under the

Horchow, Neiman Marcus, and Bergdorf Goodman names.

 

Project Manager – Irving, TX04/15 – Present

Brought in to provide project management and scrummaster expertise for the application management

team within the IT organization.

•                                         Responsible for managing a project team comprised of developers, performance testing lead, and technical consultants. The team is implementing 3^rd party application monitoring solutions, DynaTrace and CA tools, for the NMO line of business (e.g., websites, servers, network devices). These solutions will begin to replace the 40+ monitoring tools currently being utilized.
•                                         Work closely with Oracle project team to plan and implement a transformation and re-platform of the database infrastructure hardware and features that are used to serve the revenue generating and sales support functions of the Neiman Marcus eCommerce business. Replacing the IBM pSeries servers and EMC SAN that hosts Oracle Database with Oracle Data Guard technology with an Oracle ExaData Engineered solution. Benefits from this implementation are scalability, availability, uniformity, and supportability.
•                                         Manage project team responsible for implementing Oracle Coherence as an in-memory data grid on top of the ATG repository layer. Project includes implementing Coherence using WebLogic onto 16 servers, with Oracle’s OEM acting as the monitoring solution.

•                                         Mentor and coach project teams on the scrum methodology. Provided an overview and basic training after joining Neiman Marcus. Organize and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, demos, and other Scrum-related meetings. Assist project team members on how to use JIRA as a scrum tool.

 

 

DexMedia (MatchPoint Consulting)2015

Dex Media is a full-service media company offering integrated marketing solutions that deliver measurable results.

 

Project Manager – Irving, TX02/15 – 04/15

Responsible for the project management of three of the eight largest 2015 digital initiative projects for the Enterprise

Change Management team.

•                                         Integrate of Salesforce with proprietary applications
•                                         Replace legacy ticketing system with JIRA
•                                         Develop application to support proposal creation and generation and printing of contracts

 

 

Consilium Staffing2013 – 2015

Consilium Staffing is one of the fastest growing locum tenens companies founded by Joe Hawkins. The vision

of the company is to create a better locum tenens experience to meet the escalating demands of an evolving

healthcare system.

 

Director of Technology / ScrumMaster – Irving, TX04/13 – 01/15

Brought in to build and manage the Technology team consisting of development and infrastructure individuals, to oversee the development of a multi-million dollar CRM application, and support IT marketing initiatives.

 

Director of Technology responsibilities included:

·   Established and managed a team which included a creative manager, software architect, developers, technical lead, QA test engineer, network administrators, and network consultants.

·   Created and managed the overall Technology team budget, including resources, hardware, and software needs.

·   Defined IT long and short term goals, company-wide applications roadmap, and infrastructure strategies and processes aligned with the business strategy and priorities.

·   Performed annual 360 evaluations and worked with each individual to create short and long term career goals.

·   Established and managed all vendor relations for software and hardware needs. Oversaw contracts and service level agreements.

·   Implemented VMware cluster to minimize existing hardware costs and provide stability and redundancy for all production level servers. Converted all physical hardware to virtualized environment.

·   Managed the implementation of Jenkins CI build server.

·   Managed office expansion project, including contract negotiations, overseeing the work performed by vendors, facilitating weekly status meetings, and tracking progress using MS Project.

 

Projects included:

·               When I first started, the company was running off of a single server, SBS, for Exchange, Active Directory, Antivirus, file share, VPN, etc. Working with a network consultant, we determined options for the set-up of the Infrastructure (e.g., physical servers vs. VMware, storage), and presented to the Executive Team. Once it was decided to purchase ESX servers to host virtual machines, a Nimble unit for storage needs, and additional switches to support the decisions, the project was executed. Responsible for overseeing the work being done by the network team and vendors, vendor relationships, removing roadblocks, and presenting regular project statuses to Executive team.

·               Other Infrastructure projects that I oversaw were: a) implementation of the new firewall appliance and VPN (Sonicwall), b) migration of production physical servers to VMWare virtual machines, and c) sunset the SBS server to dedicated servers for Active Directory, File Sharing, VPN, WSUS Windows Update Management, and Exchange.

·               Oversaw the development of a proprietary CRM application, including working with vendors on integration products, acting as the ScrumMaster.

·               Managed the project team on the rebranding of Consilium’s website, which included managing relationships with our vendors, contract re-negotiations, standing up a test environment for QA to perform testing on the site prior to roll-out, weekly status meetings to Executive team.

 

ScrumMaster responsibilities included:

•                                         Mentored and coached my team and clients on the scrum methodology and acted as the ScrumMaster on the CRM project.
•                                         Managed team relationships, including virtual team-members located in multiple locations.
•                                         Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos, and other Scrum-related meetings.
•                                         Assisted team with making appropriate commitments through story selection, sizing, and task definition.
•                                         Developed and maintained team standards, tools, and best practices.
•                                         Managed the project budget, identified and resolved impediments, managed resources.
•                                         Implemented Rally for our Agile tool and trained scrum team on how to use.

 

 

IHG  2012 - 2013

IHG is one of the world’s leading hotel companies, operating nine hotel brands. Their goal is to grow by making

their brands the first choice for guests and hotel owners.

 

ScrumMaster – Atlanta, GA02/12 – 03/13

Responsible for a 30+ million dollar technical project involving extensive changes to back-end services and code to

support integration with a large number of IHG’s websites and applications.

•                                         Managed two scrum teams consisting of architects, senior developers, and QA test engineers, using a two week iteration schedule.
•                                         Facilitated monthly steering committee meetings with stakeholders from multiple business units.
•                                         Created and managed budget for all business units involved in project, including all software and hardware needs and professional services.
•                                         Facilitated weekly meetings for all web development ScrumMasters for the purpose of understanding sprint deliverables, project-to-project impacts, assigning release managers to releases.

 

 

TMX Finance          2011

TMX Finance is the parent company for a family of brands including TitleMax, TitleBucks and Equity Auto Loan.  TMX Finance is one of the largest, fastest growing and most profitable consumer specialty finance companies in the United States. 

 

ScrumMaster / Project Manager – Alpharetta, GA4/11 – 11/11

Project Manager responsible for overall success of software development and implementation of TMX’s store

systems.

•                                         Effectively managed projects across multiple organizations by developing strong relationships, partnering, and collaboration.
•                                         Responsible for project teams of up to 70, including developers, DBA’s, quality assurance engineers, technical writers, and business analysts with project budgets of $5 million+.
•                                         ScrumMaster for multiple scrum teams which consisted of developers, DBA’s, architects, quality assurance engineers, and business analysts.
•                                         Directed and oversaw managers and leads within the business analysis, development, and qa teams in planning, prioritizing, executing, and delivering on-time solutions.
•                                         Created lessons learned methodology for department to capture findings from each project that could be leveraged in future implementations.
•                                         Implemented formal change control process which consisted of process definition, raising organizational awareness, application design, and rollout.

 

Major Projects:

•                                         Acted as a Program Manager on the rollout of TMX’s store system to GA stores. Responsible for all integration, application, and reporting deliverables. In addition to converting all GA stores from the legacy system, the project’s goal was to reduce the backlog of known defects, and enhance existing TX and VA functionality.  The initiative was to provide TMX a competitive advantage by providing an efficient and functional point of sale system to stores in TX, VA, and GA.

•                                         Responsible for the project management of a $5M upgrade project to the store system used in VA and TX. The upgrade allowed VA stores to offer customer loan payouts in cash, and increased functionality within the system that increased usability and provided more efficient in store management processes allowing stores to serve more customers.

 

 

Jackson Healthcare           2007 - 2011

Jackson Healthcare (JH) is one of Atlanta’s fastest growing companies and top rated employers. Founded by healthcare pioneer Richard L. Jackson, the JH family of companies provides clinician staffing, anesthesia management and healthcare information technology solutions proven to improve clinical and financial outcomes and increase operational efficiency.

 

Sr. Project Manager – Alpharetta, GA1/07 – 4/11

Project Manager and Scrum Master for various software implementations, overseeing all phases of a project from initiation to implementation.

·   Implemented Scrum to help the team meet their goals. ScrumMaster for a team which consisted of architects, developers, qa, and business analysts.

·   Collaborated with senior management and project sponsors to clearly identify project stakeholders and determine goals, scope, and vision of the project.

·   Coached, mentored, motivated, and supervised project team members and influenced them to take positive action and accountability for their work.

·   Managed project from beginning to end incorporating all aspects of the entire project lifecycle, including resource planning and management, managing and conducting status meetings, steering committee meetings, and all other forms of project communications, overseeing quality control, creating and managing the budget.

·   Interviewed stakeholders and held JAD sessions to gather user requirements for new ERP system. Translated into functional requirements that were comprehensible to development team.

·   Understood and applied knowledge of the complexities and interdependencies of business processes across departments and applications.

·   Evaluated software products to justify recommendations and to support purchasing efforts.

·   Provided continuous evaluation of processes and make recommendations where applicable to increase efficiency.

 

Major Projects:

·   Responsible for the project management of a $4M+ ERP solution for the locum tenens organizations within JH to consolidate the two organization’s ERP systems into one. Within three months of implementing, the Accounting month-end process decreased by two days. Received bonus for performance.

·   Responsible for the project management for v2.0 of ERP solution. Ensured project remained on schedule and on budget by implementing successful change management.

·   Managed integration of ERP solution with Qlikview, which allows the locum tenens staffing organizations to consolidate and analyze their data for budgeting and forecasting purposes. Qlikview has allowed management to easily create and maintain monthly and yearly divisional budgets.

·   Minimized physicians’ response time and increased fill rate of open orders by integrating SMS functionality with ERP solution.

·   Significantly improved the locum tenens organization’s credentialing process by implementing the physician credentialing software, Intellicred.

·   Responsible for the project management of the development of tele-anesthesia. The product was developed to grow provider productivity and efficiency as each anesthesiologist is able to supervise multiple operating rooms in different areas simultaneously through a centralized monitoring station. This technology is an adaptive platform with built-in scalability to accommodate the specific requirements and changing needs of various healthcare organizations. Based on the needs of the healthcare organization, audio and visual components may be turned on and off as desired as each component operates independently from the rest. The product was developed to work on PC’s and mobile devices (e.g., iPad, iTouch, smartphones).

 

 

AMN Healthcare2000 - 2006

With over 25 years as the leader in healthcare staffing and management solutions, AMN Healthcare provides

access to the best workforce solutions.

 

Development Manager – Irving, TX    2003 – 2006

Provided technical direction and management oversight of software development and production support for the CRM and ERP business systems.

·   Responsible for all aspects of an operating budget of over $1.5M for the software development organization which included software developers, business analysts, database administrators, and qa engineers.

•                                         Recruited, developed, supervised, and mentored IT staff; developing employee performance goals, measurements, and personnel evaluations.

·   Defined, documented, communicated, and ensured Sarbanes-Oxley compliance for IT policies and procedures. Continually identified process improvements without compromising productivity, effectiveness, or compliance. Maintained process documentation and participated in SOX annual audits to ensure IT compliance.

•                                         Managed Due Diligence process performed by AMN Healthcare. Resulted in an acquisition with an estimated $1Bn in revenue for 2006.

 

Major Projects:

·   Managed development team for the implementation of Microsoft’s Great Plain system for 30+ Accounting users to support AR, AP, and GL processes.  Development included the removal of Accounting processes within customized ERP systems, creating of interface between GP and customized ERP systems, and conversion of Accounting data.  Resulted in significant improvement on segregation of duties and proficiency issues.  Received bonus for performance.

•                                         Assessed application security vulnerabilities and provided solutions to minimize risk by implementing a new Security Model for the business systems. Managed SDLC process, while participating in requirements gathering, functional documentation, data analysis, and implementation plans.
•                                         Managed multiple integration projects led by IT staff at AMN Healthcare. Projects included the roll-out of Salesforce.com to 40 Recruiters, including a conversion of data from legacy system; conversion of client and provider data from legacy system to AMN’s system to support over 100 users.

 

Project Manager – Irving, TX   2000 – 2003

Managed software solutions to meet client requirements and specifications using Microsoft technologies. Planned and scheduled projects with up to 50 team members, overseeing all life cycle phases from concept to implementation, using multiple software development methodologies (Agile, Waterfall). Gathered requirements, wrote functional specifications, and tested software for quality.

•                                         Managed technical and business teams in implementation of Kronos Application Suite. Responsible for system set-up, interface setup between HR IS and Payroll systems, testing, and roll out to over 800 users. Significantly reduced Payroll and Human Resources manual processes.
•                                         Led on-time customized ERP/CRM system implementations for marketing, recruiting, human resources, and financial accounting departments. Resulted in automating over 75% of business processes.
•                                         Managed the design, development, and revision of project plans. Defined project priority, scope, and delivery in conjunction with users.
•                                         Assessed risk, impact, and production readiness of changes for releases. Developed detailed release plans and facilitated implementation of all changes.

 

HONORS/RECOGNITION

AMN Corporate Employee of the Month2005

Jackson Healthcare Award2010

Member of National Association of Professional Women

 

EDUCATION

B.S. Mathematics - Salem College

Winston-Salem, North Carolina

 

CERTIFICATIONS

Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2008

Certified ScrumMaster (CSM), Training through Mountain Goat Software, Mike Cohn, 2014